TIGÉ BOATS RECEIVES CSI AWARD FOR EXCELLENCE FOR THIRD YEAR
ABILENE, TEXAS – July 5, 2007 – For the third year in a row, Tigé Boats, Inc. has been recognized for excellence in customer satisfaction by the Marine Industry CSI Award Program.
An ongoing program conducted by the National Marine Manufacturers Association (NMMA), the CSI Award Program recognized Tigé for superior customer service in the “Inboard Watersports Boat” segment of the industry. The program also recognized Tigé for its commitment to quality and support of industry efforts to enhance the consumer boating experience.
“We are excited to receive our third straight NMMA Award for Excellence in customer satisfaction,” Tigé President Charlie Pigeon said. “The CSI program provides Tigé with an objective, third-party measurement of how Tigé and our dealer network are doing from the viewpoint of those who use our product. Tigé values what our customers think and this real-world feedback continues to raise the bar for quality and service throughout our organization.”
The NMMA evaluates customer satisfaction by conducting surveys of boat buyers of participating manufacturers. Each new buyer receives a customer satisfaction survey shortly after purchasing their boat. A second survey is sent to the customer eight to ten months after the purchase. The NMMA then compiles the results of both surveys to assess the level of customer satisfaction with the product, dealer and other CSI related factors.
“I’m extremely proud of our manufacturing team,” Pigeon continued, “and particularly our dealer network who continue to deliver a high level of customer service before, during and after the sale.”
Tigé manufactures seven direct drive and sport V inboard models ranging from 20 to 24 feet in length. Each boat features the patented Tigé ConvexV hull and TAPS2 technology. All are backed by the Tigé LifePlus Lifetime Replacement Warranty, the only replacement warranty in the industry. Tigé has more than 80 dealers in 12 countries.