Nineteen Consecutive Customer Satisfaction Awards – Indmar Marine Engines
Inboard manufacturer, Indmar Marine Engines earned its nineteenth customer satisfaction award based on a comprehensive survey completed by customers who purchased a new Indmar powered boat during the period of January 1, 2020 and December 31, 2020.
The world has certainly seen it’s fair share of crises in the past year, but it has also revealed some incredible hero’s. During challenging times, Indmar Marine Engines employees, dealers and boat building partners used unconventional methods to continue to step up and deliver incredible customer service during the COVID-19 pandemic, when people needed it most.
“We are honored to have received this award since the inception of the CSI survey, but more than anything we value our customers and the trust they have placed in our brand,” explained Chuck Rowe, President of Indmar Marine Engines. “At Indmar, we know our brand reputation will be measured and earned with every customer interaction; whether it’s with our network of dealers or summers spent on the water with our product. “
Rowe further explained, “To be awarded by our customers for nineteen consecutive years speaks volumes about the hard work, dedication and commitment that our employees, network of dealers and boat-building partners exhibit to our customers. This prestigious distinction is a result of the trust our owners have in the quality and durability of their Indmar and confidence they have in their local dealer.”
“Consumer expectations of products and services are dramatically increasing across all industries. In recreational boating, we collectively continue to enhance our brand, product and dealer experiences to provide exceptional customer service and quality products,” noted Robert Newsome, Senior Vice President of Operations for NMMA. “Today, we honor those boat and engine brands who deliver on these values and are examples of excellence in customer satisfaction.”
Indmar Marine Engines continues to set the standard when it comes to delivering best-in-class customer satisfaction. The company employs a dedicated factory support representative for each of its boat-building partners and personally trains and certifies each of their authorized service technicians.
About Indmar Marine Engines
Indmar is the world’s largest privately held manufacturer of gasoline powered inboard marine engines. Indmar has a pedigree going back over 40 years in the inboard marine industry and a proud tradition of pointing the way forward. Indmar was the first inboard manufacturer to deliver fuel injection; custom calibrated engines and the first to produce an inboard engine with a catalyzed exhaust; which is now the industry standard. Today, this legendary brand delivers an inimitable mix of unrivaled performance, meticulous craftsmanship and ground breaking innovations – charting a course for others to follow, yet leaving the competition behind. Indmar operates advanced manufacturing facilities in the U.S. with distributing centers in Millington, TN, Merced, CA and Nowra, Australia. For more information, please visit www.indmar.com.
National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visit http://www.nmma.org.